Terms of Service

Last updated: 4 November 2026

These Terms of Service ("Terms") apply to hosting and related services sold by Galitube Hosting through shop.galitube.de. By creating an account, placing an order, or using a service, you agree to these Terms and the service details shown at checkout.

1. Provider and contact

Galitube Hosting is operated by Max Mittelstädt, represented by Max Mittelstädt and Jeremy Willsdorf. The contact details published in our Impressum are:

Hinterdorfstrasse 40
8405 Winterthur, Switzerland
Email: hi@galitube.de

The Imprint contains the current provider information.

2. Services and orders

We offer hosting and related services, which may include Minecraft servers, coding servers, voice servers, other game servers, and domain-related services. The exact service, resources, term, price, and any limits are those displayed on the relevant product and checkout pages when you order.

Services are provisioned after we receive the required order information and payment, unless the product is explicitly free or the checkout says otherwise. Free plans may have different limits or availability from paid plans. We may decline an order where we cannot safely or lawfully provide the service.

3. Accounts

You must provide accurate account and billing information and keep it up to date. Keep your password and access credentials secure. You are responsible for activity through your account and must contact us promptly if you suspect unauthorized access.

You must be legally able to enter into a contract where you live. If you are not, a parent or legal guardian must place and supervise the order.

4. Billing, renewal, and cancellation

Prices and billing periods are shown at checkout in the displayed currency. Available periods may include monthly, quarterly (three months), or yearly (twelve months) billing. The selected period and renewal details shown for your order apply to that service.

If your order is a recurring subscription, it renews as described at checkout or in your account. You can cancel future renewals through your account dashboard or by contacting support. Cancellation takes effect at the end of the current paid billing period; it does not normally shorten that period or create a prorated refund.

You are responsible for paying invoices by their due date. If an invoice remains unpaid, we may restrict or suspend the service. A service that reaches its expiry date may be locked, including access to its files, until outstanding invoices are paid. We do not promise temporary access to expired or locked servers so that files can be downloaded. Download and keep your own backups before expiry.

Nothing in these Terms removes a withdrawal, cancellation, refund, or other consumer right that applies to you by law. Where the law requires your express request or consent before a digital service starts immediately, we will request that separately during checkout.

5. Acceptable use

You may use the service only for lawful purposes and in line with the product limits and these Terms. You must not use it to:

• commit, facilitate, or promote a crime, fraud, or infringement of another person's rights;
• distribute malware, phishing, spam, or unsolicited bulk messages;
• launch or assist denial-of-service attacks, unauthorized scans, or attempts to access systems or accounts without permission;
• interfere with, overload, or disrupt our infrastructure, other customers, or third-party networks;
• evade service limits, security controls, suspensions, or payment requirements;
• store or distribute content that you have no right to use or distribute; or
• run workloads that are materially outside the service's intended use or exceed its stated resource limits.

You are responsible for the files, software, accounts, and activity on your service, including activity by people you give access to. You must keep software secure and comply with applicable game, platform, software, and third-party provider terms.

6. Resources, maintenance, and availability

Each service is subject to the resources and limits listed for its plan. Do not assume that one service's limits apply to another service. We may monitor resource use and apply reasonable controls to protect the stability and security of shared infrastructure.

We may perform maintenance, updates, or emergency work that temporarily interrupts a service. We aim to keep services available, but no uptime level or service credit is promised unless the offer or a separate written agreement expressly provides one. We are not responsible for outages caused by upstream networks, software providers, customer configuration, or events outside our reasonable control.

7. Customer data and backups

You retain responsibility for your content and for keeping copies of data you need. We do not promise that backups will be available, complete, or restorable unless a backup feature is expressly included in your order. Download important files before canceling or allowing a service to expire. Expired or terminated service data may be deleted, and we do not promise a fixed post-expiry retention or recovery period.

Do not store sensitive personal, payment-card, or highly confidential information on a service unless the service is specifically designed and agreed for that purpose.

8. Suspension and termination

You can stop future renewals as described in Section 4. We may suspend or terminate a service if you breach these Terms, an invoice is overdue, your use threatens our systems or other customers, or we are required to act by law or a third-party provider. Where practical, we will tell you the reason and give you a chance to fix the issue. We may act immediately where needed to address a security risk, serious abuse, or legal requirement.

When a service ends, your right to use it ends. You must retrieve any data you need before the expiry or termination date. Amounts already due remain payable. Any refund or withdrawal rights provided by mandatory law remain unaffected.

9. Third-party services and domains

Some services may rely on third-party software, networks, registries, or providers. Their terms and technical requirements may also apply. Domain registration, if offered, is subject to the relevant registrar and registry rules; a domain is not guaranteed until registration is confirmed. We are not responsible for a third party's independent service or policy decisions.

10. Liability

We remain responsible to the extent required by applicable law. To the extent the law allows, we are not liable for indirect or unforeseeable loss, loss of profit, or loss of data that could have been avoided by keeping a backup. Nothing in these Terms excludes liability that cannot legally be excluded, including liability for intent or gross negligence where applicable.

11. Changes to services or these Terms

We may update a service or these Terms for operational, security, legal, or business reasons. We will publish the current Terms on the shop and update the date above. Changes do not take away rights that already accrued. If a change materially affects an active paid service, we will give reasonable notice where practical; if you do not accept a material change, you may stop future renewal, subject to applicable law and any separate order terms.

12. Governing law and disputes

These Terms are governed by the laws of Switzerland, subject to any mandatory consumer-protection rules that apply where you live. If you are a consumer, you may also have the right to bring a claim in the courts available to you under those rules. The provider's Impressum states that Galitube Hosting does not participate in consumer dispute-resolution proceedings before a consumer arbitration body and is not required to do so.

13. General

If any part of these Terms is held unenforceable, the remaining parts continue to apply. A failure to enforce a provision is not a waiver of the right to enforce it later. These Terms and the service details shown at checkout form the agreement for the service, except where a separate written agreement or mandatory law applies.

14. Contact

For questions about these Terms, billing, cancellation, or a service, contact hi@galitube.de or use the support ticket system in your account. Our shop also links to the Galitube Hosting Discord.